everthing will be fine.
Stay Calm - We are there for you.
Here is a step-by-step guide in case of claim:
KEEP THE DAMAGE TO A MINIMUM
How? For example, in the case of a water damage, it would be advantageous to turn off the main water tap. In case of a burglary or a fire damage, it is important to file a report with the police or to call the fire brigade.
report the claim to LAMIE.
Fast help is guaranteed if the accident is reported immediately and conveniently by calling the LAMIE team on 0732 2596 or by filling out the claim form.
DOCUMENT THE EXTENT OF YOUR DAMAGE.
Quick settlement is ensured if you have documented your damage accurately (e.g. photos) and if you please keep your bills in the course of the damage repair
For all further information, please contact our LAMIE team.
For A1 Handset Insurance
report your claim ONLINE:
0800 664 488
Mon to Fri 09.00 – 17.00
Online Claims Form
THE MOST FREQUENTLY ASKED QUESTIONS IN THE EVENT OF A CLAIM.
What if I want to have damaged items repaired?
Of course, you can get a cost estimate for the repair. However, please discuss this with us before you have the repair carried out. In addition, the repair costs must not be disproportionately high compared to buying a new one (current market price).
Who can I contact with questions or in the event of a claim?
If you have any questions or in the event of a claim, you can contact us by telephone on the service line 0732 2596 or by e-mail at email@example.com. Alternatively, you can also report the damage using the online claim form on the homepage.
How does the repair and replacement of insured items work?
In the event of a claim, you will receive replacement value compensation from LAMIE for damaged, destroyed or stolen items (replacement costs for the same type, quality and function) if they are actually purchased new and the new purchase is documented with an invoice.
Otherwise, you will receive a replacement at the current value (replacement cost less time-dependent wear and tear). Of course, you can also obtain a cost estimate for the repair. However, please discuss this with us before you have the repair carried out. In addition, the repair costs must not be disproportionately high compared to a new purchase (current market price).
What do I have to pay attention to when reporting damage? What information is needed?
When you first report the damage, it is important that you...
... truthfully and completely (please no "embellished" stories)
... briefly and concisely (approximate extent of the damage: Which rooms are affected? a number of damaged objects etc.)
The LAMIE team will then inform you whether a second, complete and written damage report is necessary. You will receive a form for this purpose. Please describe the damage exactly and send us a damage list with photos and invoices (if available).
Attention: In case of fire, explosion, burglary or robbery damage, you must immediately alert the police or fire brigade. Be sure to keep the police report. You can find more information in our claims checklist.
What should I do if I can’t reach anyone?
We are available by telephone from Mon. - Fri. from 8.00 to 19.00h and Sat. from 8.00 - 15.00h on the service line 0732 2596.
If you want to report a claim outside these hours ...
... want to report a claim, you can do so using the online claim form under "Report a claim" on the homepage.
... have a question about taking out insurance or about the insurance you have already taken out, please send us an e-mail at firstname.lastname@example.org or call us again during office hours.
Join our LAMIE community: